Troubleshooting

Quick fixes for the snags you're most likely to hit.

• The other tabs are greyed out / locked. You haven't set the project location yet. Go to Project Information and place the site / draw the boundary. See the location gate.
• My elevations look like the wrong height. Check Project Information → Coordinate system and confirm you chose ellipsoidal vs orthometric correctly for what your client expects.
• My imported GNSS logs aren't showing. On Data Manager, open the UBX scan settings and check the discovery options.
• A cloud build is taking longer than expected / re-sending photos. A rare processing-machine hiccup can cause InTerra to re-send your imagery to a fresh dedicated machine rather than keep a stored copy — a deliberate part of the data-protection design (see Zero Persistence Computing).
• My report shows InTerra branding instead of mine. Set your company logo and details under Settings → Branding…; they apply to every report you generate afterward.
• What version am I running / is my license OK? Help → About shows the version, license key and type, credits, and days remaining.